To place your order by phone call Toll-Free: 1-800-681-8743

Secure Credit Card Ordering
Credit card orders placed on New Orleans Products is secure. Your credit card statement will show New Orleans Products as the retailer. Click here for more details.

SHIPPING $4 for the 1st item $2 each additional item

How do we ship our products?
Our products are shipped by standard shipping first class and insured to destinations in the continental United States.

Shipping and Service
Who do I call if I have a question about my order?
Call our customer service department Monday-Friday 9:00am to 5:00pm CNT at 1-800-681-8743. Our customer service specialists will be glad to assist you.

Do you offer overnight delivery?
Yes. You can choose FEDEX Overnight for an additional charge. To receive overnight shipping you MUST let us know when you place your order. The order will be shipped ASAP. We will let you know of the additional charge when we ship your order.

Ordering Information
Payment may be by Visa, Master Card, American Express, Discover and Money Order. You may order online, or call toll free 1-800-681-8743. We will acknowledge every order within 24 hours and try to ship your order within 3 to 5 business days or as requested.

When my credit card will be charged?
Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.

Can I send an order to a country other than the United States?
Yes. Additional charge will apply for International shipping.

When will I receive my order?
Your order will leave our distribution center in Metairie, Louisiana within two to three working days. Your order should be on your doorstep within seven working days, or within ten working days from when you placed your order. During irregular shipping hours or holidays, it may take a little longer to receive your package.

Can I change my order after I submit it?
We process orders very quickly. If you need to make a change please call customer service at 1-800-681-8743 as soon as possible. Every effort will be made to accommodate your request.

RETURNS AND REFUNDS

What is your return policy?
We always want to ensure our customer's satisfaction, so every item we make is 100% guaranteed. All claims on returns must be made within 5 days of the shipment's arrival.

Credit for returns is issued only if merchandise is in good and re-saleable condition and listed in the current catalog. To receive a credit refund, enclose a copy of the invoice with instructions on how to handle the return. Let us know if you would like a replacement or credit.

A minimum 20% handling charge will be deducted on returned merchandise credits. Freight claims are the responsibility of the bill of lading consignee. Please contact your freight carrier regarding damaged or missing goods, unless the freight claim filed by the consignee determines that the shortage or damage is the fault of New Orleans Products.com

All returns must be authorized by New Orleans Products.com Please contact customer service, 1-800-681-8743, with any of your return questions.

FREQUENTLY ASKED QUESTIONS (FAQ)

How does your mailing list work?
Those people who are a part of our mailing list will receive at least one catalog per year. We send a variety of promotional mailers to our customers. If at any time your address information changes or you would like to unsubscribe from our mailing list, please contact our customer service at, 1-800-681-8743.